Refund Policy
This policy forms part of our Terms of Service. It is short because the rule is simple.
1. All sales are final
Subscription payments are not refundable, in whole or in part. This includes:
- The unused remainder of a monthly or annual term after you cancel.
- Periods during which you did not use the service.
- Annual plans cancelled part-way through the year.
- Seats removed from a team part-way through a billing period.
- Charges you did not notice, including renewal charges.
2. Try it before you pay
Every new account gets a 14-day free trial of the whole product, and we take no card to start it. If you walk away during the trial there is nothing to cancel and nothing to refund, because you were never charged.
We would rather you used the trial properly than paid for a month and asked for it back. If the trial is not long enough for you to decide, email us before it ends.
3. Cancelling
Cancel at any time from the billing page in your account — two clicks, no email, no phone call, no retention conversation.
Cancelling stops the next charge. It does not end your current term: you keep full access until the end of the period you have paid for, and only then does the account revert to the free view. Nothing is prorated, because nothing is taken away early.
If you cancel by mistake you can undo it from the same page for as long as the term is still running.
4. Subscribing during your trial
If you subscribe while your free trial is still running, your card is charged when you finish checkout and your first paid period starts that day. The trial ends when you subscribe: any free days it had left are not added to your first period, and they are not refunded.
5. The one case where money comes back
If we end your access for convenience — our decision, for any reason or none, including discontinuing the service — we will refund the unused portion of anything you have already paid, calculated from the date access ends.
This does not apply where we end your access for cause, meaning a material breach of the Terms of Service or the Acceptable Use Policy. In that case no refund is due. Section 8 of the Terms sets out the difference.
6. Price changes
A price change never applies to a term you have already paid for. If we raise the price, you will be told before it affects you, and you can cancel before the new price takes effect.
7. Duplicate or incorrect charges
This policy is about refunds for service you received. It is not a bar on fixing genuine billing errors. If you have been charged twice for the same period, charged after cancelling, or charged the wrong amount, email support@zonenotice.com and we will correct it.
8. Before you dispute a charge
If something looks wrong, please contact us first. We can usually sort a billing problem out the same day, and a chargeback is slower for you than an email to us.
9. Contact
ZoneNotice LLC
support@zonenotice.com